Frequently Asked Questions
Everything you need to know about our submetering solutions and services.
What types of utility meters do you provide?
We offer a comprehensive range of smart meters for electricity, water, and gas, designed for both residential submetering and industrial monitoring applications.
How can I access my metering data remotely?
Our EKM Push system allows you to send your meter data to the cloud automatically. You can access this data via our web-based dashboard or through our open API for custom integrations.
Do you offer international shipping?
Yes, we ship our metering products worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of your order.
Are your meters revenue-grade certified?
Many of our electric meters are revenue-grade accurate and meet ANSI C12.1 and C12.20 standards, making them suitable for billing purposes where local regulations allow.
What is your return policy for electronic components?
We offer a 30-day return policy for unused items in their original packaging. All products are also covered by a 2-year warranty against manufacturing defects.
Do I need a professional electrician to install the meters?
Yes, for safety and accuracy, we strongly recommend that all electrical meters be installed by a licensed electrician in accordance with local electrical codes.